Privacy Policy

1. Information We Collect

Personal Information

When you register for an account, we collect:

• Name and email address
• Company name and job title
• Billing information (processed securely through Polar)
• Profile information you choose to provide

Usage Information

We automatically collect information about how you interact with our platform:

• Training session data and performance metrics
• AI conversation logs for quality improvement
• Feature usage patterns and preferences
• Device information and IP addresses
• Browser type and operating system

AI Training Data

Our AI system processes:

• Conversation transcripts from training sessions
• Performance analytics and improvement areas
• Custom scenarios and role-play data
• Feedback and coaching notes

2. How We Use Your Information

We use the collected information to:

• Provide and maintain our AI sales training platform
• Personalize your training experience
• Generate performance insights and recommendations
• Process payments and manage subscriptions
• Send important service updates and notifications
• Improve our AI models and training scenarios
• Respond to support requests and inquiries
• Comply with legal obligations

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party services that help us operate our platform (e.g., Polar for payments, cloud hosting providers)
• Your Organization: If you're part of a team account, administrators can access team performance data
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures:

• End-to-end encryption for all data transmissions
• Secure cloud infrastructure with regular security audits
• Access controls and authentication requirements
• Regular backups and disaster recovery procedures
• Employee training on data protection

5. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Export your training data
• Opt-out: Unsubscribe from marketing communications
• Restrict Processing: Limit how we use your data

6. AI and Machine Learning

Our AI systems:

• Process conversations locally when possible
• Use aggregated, anonymized data for model improvements
• Do not share individual conversation content with other users
• Allow you to delete your conversation history at any time

7. Data Retention

We retain your data for as long as necessary to provide our services. Specifically:

• Account data: Until you delete your account
• Training sessions: 12 months for performance tracking
• Payment records: As required by tax and accounting laws
• Anonymized analytics: Indefinitely for service improvement

8. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

10. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the 'Last updated' date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: